Terms of Service

Terms of Service – MOSS Toronto

Article 1 – Definitions

In these terms and conditions, the following terms shall have the following meanings:

Cooling-off period: the period within which the consumer may exercise their right of withdrawal.
Consumer: the natural person who is not acting in the course of a profession or business and who enters into a distance contract with the trader.
Day: calendar day.
Long-term transaction: a distance contract concerning a series of products and/or services, where the obligation to deliver and/or receive is spread over time.
Durable medium: any tool that enables the consumer or trader to store information addressed to them personally in a way that allows for future consultation and unaltered reproduction of the stored information.
Right of withdrawal: the consumer’s option to cancel the distance contract within the cooling-off period.
Trader: the natural or legal person who offers products and/or services to consumers at a distance.
Distance contract: a contract concluded between the trader and the consumer within the framework of an organized system for distance selling of products and/or services, whereby exclusive use is made of one or more means of distance communication up to and including the moment at which the contract is concluded.
Means of distance communication: a means that can be used to conclude a contract without the consumer and trader being in the same place at the same time.
Terms and Conditions: these present General Terms and Conditions of the trader.

Article 2 – Identity of the Merchant

Company name: Ruiter Projects
Trade name: MOSS Toronto
Customer service email: info@mosstoronto.com
Business address: Box C4837, Keurenplein 41, 1069 CD Amsterdam, The Netherlands

Article 3 – Applicability

These general terms and conditions apply to every offer made by the trader and to every distance contract and order concluded between the trader and the consumer.

Before the distance contract is concluded, the text of these general terms and conditions shall be made available to the consumer. If this is not reasonably possible, the trader shall indicate before the distance contract is concluded that the general terms and conditions are available for inspection at the trader’s premises and that they will be sent free of charge to the consumer upon request.

If the distance contract is concluded electronically, then, before the contract is concluded, the text of these general terms and conditions may be made available electronically in such a way that the consumer can easily store it on a durable medium.

Situations not covered by these general terms and conditions must be assessed in the spirit of these terms and conditions. Ambiguities shall be interpreted likewise.

Article 4 – The Offer

If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.

The offer is non-binding. The trader is entitled to change and adapt the offer.

The offer contains a complete and accurate description of the products and/or services offered. Images are a truthful representation of the offered products and services. Obvious errors or mistakes in the offer do not bind the trader.

Each offer includes clear information about:

  • The price, excluding customs duties and import VAT. These additional costs will be the responsibility of the customer. The postal or courier service will apply the applicable import arrangements and charge VAT (and any clearance fees) to the recipient.

  • Any shipping costs.

  • The manner in which the contract will be concluded and what actions are required for this.

  • Whether the right of withdrawal applies.

  • The method of payment, delivery, and execution.

  • The period for accepting the offer.

  • The duration of the contract in case of a long-term transaction.

Article 5 – The Contract

The contract is concluded at the moment the consumer accepts the offer and meets the conditions set.

If the consumer accepts the offer electronically, the trader shall confirm receipt of the acceptance without delay. As long as the trader has not confirmed receipt, the consumer may dissolve the contract.

The trader shall take appropriate technical and organizational measures to secure electronic data transfer and ensure a safe web environment.

The trader may check whether the consumer can meet payment obligations and is entitled to refuse orders or attach special conditions based on this assessment.

The trader shall include with the product or service the following information:

  • The trader’s address for complaints.

  • Conditions for the right of withdrawal or its exclusion.

  • Information on guarantees and after-sales service.

  • Key contractual details as stated in Article 4.

Every agreement is entered into under the condition of sufficient availability of the ordered products.

Article 6 – Right of Withdrawal

When purchasing products, the consumer has the right to dissolve the contract within 14 days of receipt without stating reasons.

During this period, the consumer shall handle the product and packaging with care. Returns must be made in original condition and packaging, following the trader’s reasonable and clear instructions.

The consumer must notify the trader of withdrawal within 14 days of receipt, via written notice or email. After notification, the consumer has 14 additional days to return the product.

If the consumer fails to notify within 14 days or fails to return the product in time, the right of withdrawal expires.

Article 7 – Costs in Case of Withdrawal

If the consumer exercises the right of withdrawal, return shipping costs are borne by the consumer.

If the consumer has already paid, the trader shall refund the amount within 14 days after withdrawal, provided the returned product has been received or the consumer provides proof of shipment.

Article 8 – Exclusion of the Right of Withdrawal

The trader may exclude the right of withdrawal for:

  • Products made to consumer specifications.

  • Personal or perishable items.

  • Products that cannot be returned due to their nature.

  • Audio/video or software whose seal has been broken.

  • Hygiene products once sealed packaging is broken.

The exclusion must be clearly stated in the offer.

Article 9 – The Price

Prices will not be increased during the validity period stated in the offer, except for changes due to legal VAT adjustments.

Under EU VAT rules, the place of delivery is considered to be the country where the transport begins. Delivery occurs outside the EU, meaning the courier or postal service may charge import VAT and clearance fees to the recipient. The trader will not charge VAT on the sale.

All prices are subject to misprints and typographical errors; no liability is accepted for such errors.

Article 10 – Conformity and Warranty

The trader guarantees that products comply with the agreement, specifications, and legal requirements at the time of delivery.

Defects must be reported within 14 days of delivery. Returns must be in original packaging and new condition.

The warranty does not apply if the product has been repaired, modified, or misused by the consumer or third parties.

Article 11 – Delivery and Execution

The trader shall exercise the greatest care in receiving and executing orders.

Delivery shall be made to the address provided by the consumer.

Orders are executed within 30 days unless otherwise agreed. If delivery is delayed, the consumer will be informed within 30 days and may dissolve the contract at no cost.

The trader shall refund any payments within 14 days after dissolution.

If an item is unavailable, a replacement may be offered with clear communication. Returns of replacement items are at the trader’s expense.

The risk of damage or loss transfers to the consumer upon delivery.

Article 12 – Customs, Duties, and Taxes

All orders are shipped from outside Canada. Import duties, taxes (including GST/HST), and customs fees may be applied by local authorities upon delivery.
These costs are not included in our product prices or shipping fees and are the responsibility of the buyer.

If a package is refused or returned due to unpaid import fees, any return or handling costs may be deducted from the refund.
Consumers are advised to review their country’s customs and import tax regulations before placing an order.

Article 13 – Long-Term Transactions: Duration, Termination, and Renewal

Consumers may terminate contracts for indefinite duration with a notice period of no more than one month.

Contracts for definite duration may not be tacitly renewed beyond the agreed term, except under conditions provided by law.

Contracts exceeding one year may be terminated by the consumer after one year with a one-month notice period.

Article 14 – Payment

Unless otherwise agreed, payments must be made within 7 working days after the start of the cooling-off period.

Consumers must immediately report inaccuracies in payment information.
If payment is not made on time, the trader may charge reasonable administrative costs.

Article 15 – Complaints Procedure

Complaints must be submitted in writing and fully described within 7 days of discovering the defect.

The trader will respond within 14 days of receipt. If more time is needed, the trader will acknowledge receipt and provide an estimated response time.

A justified complaint will result in free replacement or repair of the product.
Complaints do not suspend the trader’s obligations unless stated otherwise in writing.

Contact us: info@mosstoronto.com