Shipping Policy
Shipping Policy – MOSS Toronto
At MOSS Toronto, we are committed to providing fast, reliable, and transparent shipping for every customer. This policy explains how we handle orders, delivery times, and important details about customs and taxes to ensure a smooth and professional shopping experience.
Delivery Timeframes
We aim to dispatch all orders within 24 to 48 hours of purchase confirmation.
Once shipped, orders typically arrive within 5 to 14 business days, depending on your location.
Delivery times may vary due to factors such as weather conditions, seasonal demand, or customs processing.
Free Shipping on All Orders
At MOSS Toronto, we proudly offer free standard shipping on all orders — no minimum spend required.
It’s our way of saying thank you for shopping with us and supporting our brand.
How We Ship
All orders are shipped directly from our international supplier, allowing us to minimize handling time and maintain a high standard of quality control before dispatch.
This model enables us to deliver great value while ensuring consistent product quality and fulfillment speed.
Order Changes
We pride ourselves on fast fulfillment — most orders are processed and transferred to our shipping partner within 12 hours.
Because of this, you have a 12-hour window after placing your order to request any changes, such as address updates, product swaps, or cancellations.
After this period, your order will already be in process, and we will be unable to make adjustments or cancel the shipment.
Please ensure all order details are correct before completing your purchase.
Order Processing and Tracking
Once your order is placed, you will receive a confirmation email.
Orders are processed and shipped within 24 hours on business days.
After shipping, you will receive another email with a tracking number so you can monitor your delivery in real time.
You can also track your package directly through our Order Tracking page.
Delays and Exceptions
While we strive to meet all estimated delivery windows, certain circumstances—such as weather disruptions, customs inspections, or logistical delays—may affect shipping times.
We appreciate your patience and understanding should any delays occur.
Support and Questions
If you have any questions about your order or our shipping policy, please contact us:
Email: info@mosstoronto.com
Response time: within 24 hours on business days
Final Note
At MOSS Toronto, we are dedicated to delivering your order quickly, safely, and transparently.
By understanding and following our Shipping Policy, we can ensure a smooth delivery process and keep surprises to a minimum.
Thank you for choosing MOSS Toronto. We truly appreciate your trust in our brand.